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Delivery&Returns Policy
Delivery Schedule
We aim to dispatch all orders within 48 hrs.
DHL Next Day Courier Delivery You will normally receive your order 2 to 4 working days after order confirmation. This method offers a faster delivery time-span. However we would advise all our customers to allow up to 5 working days for receipt of goods - after order confirmation - to avoid disappointment..
DHL Courier Delivery £4.99 per order
NB: Should we feel we are unable to meet our agreed delivery dates - we will contact you 24 hours before to agree an alternative. Should this be unacceptable to you, you can cancel your order without any charge or further obligation.
Delivery Methods
Our normal delivery method will be DHL Courier Service. Our DHL Courier service is fully trackable, so should you not receive your parcel we are in a position to follow-up and resolve this. With DHL Courier Service a signature is required on all deliveries made. In the case of all deliveries it is necessary for us to pass on your delivery address details to the courier handling the delivery, in some cases a contact telephone number may also be supplied. In the event of a failed delivery, a card will be left to inform you. It then the customer's responsibility to re-schedule the delivery. The courier will attempt the delivery on 3 occasions. No refund will be given for non-delivery UNLESS initial delivery is outside the specified 2 to 4 working days.
Cancellation Rights&Returns Policy
We have aimed to show the highest quality images of products to give you the best possible reflection of the item you are purchasing. We also offer you a request&contact service - so if you are in any doubt you can ask us for more information, before placing your order and we are more than happy to supply you with further details. We guarantee to respond to your enquiry and let you know - we never leave our customers in the dark!
Email us at: sales@timexadventurewatches.co.uk
Should you wish to cancel your order or receive a product and find that you have cause to return - you should contact us within seven (7) working days after receipt, to identify this to us. Please note - you should contact us within this period either by Telephone, Email, or in writing. It is not necessary for you to furnish us with a reason for your return - although, this is in many cases helpful information for future customers and product development and you will therefore be asked reason for return when appropriate.
Any item returned must be received back in an unworn / un-used state complete with ALL the original packaging and tags as appropriate - these tags should NOT have been removed from the product, nor should sealed packaging have been opened. If you are in doubt please call us before purchasing for sizing guides etc.
We strongly recommend that you use a return service, which gains you a signature on receipt. Returns Postage Costs - if an item is returned for refund all postage costs for sending the product to you&any incurred in returning the product to us would normally remain payable by you&any incurred in returning the product to us would normally remain payable by you - these costs are not covered in any subsequent refund. Once your return is received back with us (within the seven day period) this will be processed via our Returns Inspection Team - returns are normally dealt with and resolved within 7 days, but at busy periods such as Halloween&Christmas we would recommend you allow upto 28 days.
Please Call 0870 7577 410 For Our Returns Dept Address
Email us at: sales@timexadventurewatches.co.uk
Please Note:- Fancy Dress Direct reserves the rights to supply goods - order requests can and will be cancelled should we choose not to fulfil your initial order request. Should this occur you will normally be notified at the point whereby your request to order is cancelled - this is normally via email confirmation.
Faulty Goods
Faulty or damaged goods - All products are checked thoroughly before packing and prior to dispatch, to ensure they are neither damaged nor faulty. However, damage can sometimes occur in transit although, every precaution is taken to ensure that products are packed and breakable products clearly marked to avoid this. Any package, which arrives, damaged will be followed-up with the carrier as a result of poor or inadequate handling in transit. Should you receive your package in a damaged state it is essential that you contact us to within 7 days advise of this. We will then make arrangements with you to return the goods for either replacement or full refund. During packing your parcel is also checked to ensure that the correct number of items are enclosed and this is cross checked with your invoice on which the products enclosed are normally marked-off, thereby, avoiding any undue disappoint to you when your goods are received.
Email us at:
sales@timexadventurewatches.co.uk
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